So there's no-one to sue in the small claims court. I booked a car then 3 - 4 weeks later found the same car at half the price.
Do you Spain www.doyouspain.com - Car Hire | Review Centre ( The real proof of the pudding will be when I get my holiday car later on though !) Ensure you provide as much evidence as possible as to why you think the money has been unfairly taken. We visited Spain in July 2013 and hired a car, booked earlier in the UK through a website called DoYouSpain.com. Do You Spain Car Hire. on 27/04/2023, written by I would NEVER, EVER use them again. Im concerned that you work with hire firms who have driven the reputation of car hire firms into the gutter with their dishonest behaviour. British Vehicle Rental and Leasing Association, The car I bought has a problem what are my rights. I feel your best option would be to contact DoYouSpain in the first instance to give them the opportunity to sort this out for you. on 25/04/2023. We landed in Malaga and the clueless guy at reception of GoldCar (referred by DoYouSpain) told us we needed an International drivers license. Escalate your complaint 3. How do I complain about poor garage service? DoYouSpain.com ranks 186th among Car Rental sites. Personally, I would write a strong letter to Goldcar, enclosing a copy of the contract, and involve Doyouspai by copying them in and asking them to support your complaint. other car hire brokers, The passport rules you need to know before travelling this summer. This is all stated clearly when booking, however Do You Spain are quite helpful so give them a ring and see what they say. Complain to car hire company 2. It should provide you with a clear outline of why the charges have been taken and proof that the charges made are a true cost incurred by the company. yet again. They are inhumane, I came to Spain with my disabled mother for some medical procedures. written by My advice is for anybodybooking a car with doyouspain (and I will ntinue using them myself) to thoroughly check the paperwork when they receive their confirmation email, and if there is any aspect of the terms you are unhappy with, contact oyouspain immediately, before you even arrive at the place your car is waiting. The subject of fuel in the car, an the various policies of different companies in respect of 'full/full' 'full/empty' are annoying. I took the enhanced fully comprehensive dys insurance. Hello Judit, I checked your booking and you do not have that option with Wiber. No way it would be 3 categories above the cabriolet as the front office man told. will hopefully give you some great answers that you find useful. If the rental company refuses, send a complaint to the European Consumer Centre in your country (http://ec.europa.eu/consumers/ecc/index_en.htm, http://www.ukecc.net/ for the UK). Car hire overbooked If you arrive at your destination only to find that your car hire company has overbooked or you no longer have a car, then there are a few things you can do. Kiralk araba seimi iin ideal bir site. FamilyISus Customers who have held a driving licence for less than 4 years - supplement of 4.50eur per day, max.54eur. Here are 8 tips for writing great reviews. Will Goldcar accept the extra insurance if booked through doyouspain. Icarhireinsurance covers you for everything with no excesses. They do, but you will pay through the nose for it. Read 1 more review about Hire Cars in Spain.
value shown for savings also seems to be fictitious as different values shown on pc and ipad. Do Record go accept dys insurance and excess from another insurer without any problems? I booked (ta && ta.queueForLoad ? My brother landed a day later and was told by another company it only took 15 minutes to apply online for an international drivers license. The best deals are usually to go for a full/full option whereby you don't have to pay for the fuel upfront. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Why wasn't it in the initial payment?4.A scratch over 2 cm wasn't in their record before I mentioned it when inspecting the car. The terms & conditions for Do you Spain are quoted below, but beware Fuel is not included in our quoted rates. Car hire broker reviews. Occasionally you get a separate insurance statement, but only if they use a separate party from the rental company. Thanks. I didn't! LBJF If an alternative car can't be provided and you're left stranded, or if you're not happy to wait for a replacement, then you can hold the company in breach of contract. The website answered a lot of questions and when contacting Hire cars in Spain I got a quick and helpful response. Easy process, best deals, great shuttle service to and from the terminal building. DoYouSpain.com is a company dedicated to providing you with efficient low-cost car hire services in Spain . Although they do continue to send me "generic" emails! It's a balance you have to decide on: get DYS' cheaper insurance and have your credit reduced 900 while you're on holiday or keep the $900 credit and pay a bit more for the hire firms' insurance. BEWARE if booking with doyouspain.com for care hire. Do You Spain provides a poor service with plenty of room for improvement. Have used DoYOu for years but never again. Wrizo You are in the right place! Hi SimonThank you so much for a glowing review, we really appreciate it and look forward to helping you out with car hire in the future.RegardsMartinHire Cars in Spain, Hi Guys, Just want to say how well run and organised you are, I have planned a trip requiring a hire car and had too change my dates not only once but twice now, thanks for being so accommodating with my date changes, this trip is causing me major headaches with the flights but without your support and flexibility me and my family would be stranded Thanks again - would highly recommend Steve, Hi SteveThank you so much for a glowing review, we really appreciate it and look forward to helping you out with car hire in the future.RegardsMartinHire Cars in Spain. Car hire firms make all their profits by selling you the add-ons, which are usually. DYS car hire stinks. Friendly staff who speak your language. Europcar were brilliant and eventually exchanged our 7-seater for 2 smaller cars at no extra cost. I will never be using these ever again As some else stated the Insurance was pushed at every stage to buy theres or put a deposit down of over 1000+ and extra for there CDW and no refund if you dont use them it wasnt the cheapest Best to to direct to the companys at the airports/ports I ended up paying less than half what they wanted me to finally pay, Good afternoon, When you pick up the car at the local office, the rental company will offer you two options. Defined cleared illustrations with competitive prices. On the other hand, I am going through work with her, thanks to you. En cambio estoy pasando trabajo con Ella Gracias a Uds. I had a very bad experience. I will recommend this site in a jiff!!! I don't trust this answer.2. Calculated from 3.769 reviews last 12 months Total reviews: 35.743. In this guide (6 articles) Auto Europe; Do You Spain; Expedia car hire; Holiday Autos; Rentalcars.com; Zest Car Rental; Do I need an international driving permit? We use dedicated people and clever technology to safeguard our platform. You're also entitled to hire an identical car elsewhere and claim back any additional costs. Yes the tank is full but even after 1 week and having used the car almost daily and driving to and fro the airport we still had a half a tank left. I would phone DYS and explain your predicament. I ended up paying over 380 for a few days car hire after they charged me twice on my debit card then took for insurance I said I didn't want. You can see reviews and information from customers, people who are not sure about booking with a certain company, etc.To avoid that possible negative impact, do not give importance to reviews until you have had your own experience with a car rental company. written by ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-54566052', '');}, 'log_autolink_impression');car hire company they recommended! We booked a 9-seater through Do You Spain last August - the hire company they used was Europcar. A "9-seater Mercedes Vito (or similar)" was clearly stated on our voucher from Do You Spain, but on Europcar's information, it said a 7-seater. Excellent experience, I would definitely recommend this company to my friends and family. But If you cant provide it, you should refund all my payment, I dont want to make a reservation without insurance. and explore its cities on foot, enjoy its gastronomy and its festivities Rating based on 10869 reviews I hope that helps. I'm sure you would need to present the card at the airport, so I think the answer to your question is no. Alquiler de coches y furgonetas en Espaa. I have just succeeded in getting a refund from Avis car rental in Spain for being overcharged for a full tank of fuel (priced almost 2 euros per litre instead of the fuel station price of 1,50). In addition, our suppliers are constantly renewing their fleets. I just remind you that God sees EVERYTHING and I wish you Blessings so that you do not cause another person what you have done to me again. I've not tried to do so myself but it may benefit you to contact DYS direct to explain the situation. We had to make do with the 7-seater for almost a week of our 2 week holiday and despite ringing Do You Spain several times (at considerable expense from Cyprus I might add) we were put on hold indefinitely and they did not return any of our calls. Service 69 Value 67 Shipping 40 7.5 Million Customers. Huge choice of cars to suit every budget Save up to 70% compared to buying on the day 10 years experience in car hire Compare Car Hire in Spain You will need to note that the car hire will become more expensive than that specified on the websiteyou will need to pay for the insurance up front rather than it being held on your credit card so figure an extra 70-100 Euros for this. This is surely wrong unless you prove it3. You,as always, "Get what you pay for" !! Free cancellations which means you have nothing to loose booking early to secure a vehicle but can cancel and re-book if prices come down or your plans change. What?! I would recommend. Better to take out a policy with Questor or a similar company to cover any excess not covered by the hire car companies insurance. The code covers advertising, customer information, vehicle condition, pre and post-rental inspections, and billing. In March 2023, these members were Avis, Alamo, Budget, Dollar, Enterprise, Europcar, Firefly, Hertz, Maggiore, National, Sixt and Thrifty. the car companies ysed have some variations so worth reading terms and conditions on the company website rather than abbreviated terms on doyouspain website. Car hire companies have a poor reputation because of these devious methods to make money and for me its deserved. Excellent service and have recommended them to friends, Hi EdThank you so much for a glowing review, we really appreciate it and look forward to helping you out with car hire in the future.RegardsMartinHire Cars in Spain. Verification can help ensure real people write reviews about real companies. Can't wait to discover Madrid! The car hire companies know that thousands of people visit our website every day to look for car hire. May be easier to use your credit card but you do need to be there if your daughter is hiring out the car. The only difficulty is getting back to them with a complaint there is no clear way to do this, one said. on 04/05/2023. as well as Spanish islands such as Mallorca and Menorca. Extra insurance for taking the vehicle to France/Andorra 8.50eur/day (min.22eur max.66eur). Find out how we combat fake reviews. 11 years ago Save Customer Service with http://DoyouSpain.co.uk if you have a complaint is rubbish. If the contract states unused fuel will be refunded then they have to refund it. Shorts podcast: is it worth booking a holiday on the high street? If you have bought the extra insurance from Do You Spain you will not need to leave 900 euro. Donal, From my own experience, if you wish to hire a car with DYS at the advertised best price then you must give credit card details in the name of the hirer of the car. There is a Young Driver surcharge for drivers aged between 19 and 25 years inclusive, of 10 per day with a minimum of 24 and a maximum of 300. I emailed Do You Spain several times on my return and have never received a reply. It may take a little longer at the desk but better that than being ripped off by doyou. I don't trust this answer.2. I am sorry I do not know the answer to this question as I was the only driver
Naturely you looss a little for the service. You are scammers! This is not possible because the name on the credit card has to be the same as the name of the person renting the car. DYS are effectively the agents for the car hire companies who are your contacts when at the airport.
Want to file a complaint against your Car Rental Company? that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. Spain car hire Search hundreds of car hire sites at once for car hire deals in Spain Same drop-off Wed 31/5 Midday Wed 7/6 Midday Find cars Driver's age: 26-65 Other Cheap car hire in Spain 2 Adults, 2 Bags View Deal 4 Adults, 2 Bags View Deal 5 Adults, 3 Bags View Deal 5 Adults, 3 Bags View Deal 2 Adults, 2 Bags View Deal 5 Adults, 2 Bags I then cancelled the second car and rebooked a third car for a few pennies a day extra but far less than the additional cost for being 70. Read the latest from our Car Hire experts! We fly to Spain regularly for holiday and always book a car via HCIS.
The organisation has received a total of 181 questions and complaints since June. You can also contact the European Consumer Centres Network, which has a free service to help resolve disputes and help you get your money back. you got caught breaking the law. As such, you're entitled to claim back what you've already paid to the hire company. When we contacted Avis Malaga, they have said that they "cannot find the name of the Spanish authority they gave the information to". When we arrived at Alicante airport we were told they do not accept paper driving licences and refused to let us have a car. You return home from holiday to find a charge from the car rental firm on your credit or debit card. This means that we can always offer you the cheapest price. On recommendation I found 'Hire Cars in Spain' and now they are the chaps I use, always. on 26/05/2023, Whwnever in Spain use doyouspain. Once back at home in September, we received a letter from Avis Malaga stating that the Spanish authorities had contacted them regarding a traffic violation we had committed. They declined even my offer to make a deposit of 1000 as stipulated in the contract. No sadly it does not, I guess you paid the insurance through do you Spain, and there is no need to pay extra insurance when you pick up your car, however the car rental company do not take this as insurance, and will still put 900 or 1000 euros on your credit card, which is not taken if you do not have any accident, but if you do have an accident they will keep this money and you will have to claim the amount they take from the insurance. Before receiving the car, we had to pay an additional 24 euros + tax = 29.75 euros, the explanation wasn't understandable. Complaints about being charged for alleged damage to a vehicle which was already dented or scratched when the hire contract was signed are the most common, and readers report being charged hundreds of pounds in some cases for damage which existed when they hired the car. Martin proved invaluable in helping us get a refund.Thanks again.Carol, Hi CarolMany thanks for your review, we really appreciate it and look forward to helping you out with car hire in the future Regards Martin Hire Cars in Spain. It is a shame but it does happen. 0 0 Report this review "best value in Italy" written by on 25/05/2023 Also easy web site to navigate and complete transaction with. As ever, everything was as it should've been, including vehicle type, pick-up details, premium and fuel policy. Renting a vehicle through this site was customer-friendly, and the price was excellent. My "total balance" was 54,98 and I ended up paying 111 . After looking around for the right car for us with an automatic transmission we decided to book with DoYouSpain.As with a lot of other companies the choice of automatic transmission caused limitations.The website was easy to use with clear information and lots of options regarding collection and drop off.The quoted prices were by far the most competitive saving us over 300.We look forward to receiving the expected service when we collect our holiday car in August. There is no Kiosk that I know of. Again most of them will take a credit card authorisation rather than actually charge your card so there is no cost to you, only the loss of available credit for a few days. I don't know what you mean by other insurer (your own at home?). Thank you for taking away the frustration in renting a vehicle in Europe. Please do not book through them, written by She wanted to give her the comfort that a person like that needs and I couldn't. Excellent 4.2 from 0 - 5 71.650 reviews on . Contact them via their website ! How to get a refund, repair or replacement. In this article 1. There are many UK insurance companies that will give you cheaper insurance than do you Spain but likewise you will have to claim the money back after the event. I told him I had my own and that was that. Alternatively, you may use. The agent told me that because I chose to pay on collection, I was not entitled to a free additional driver, and "the free additional driver was offered by Goldcar but not by Firefly, the supplier who was assigned to your booking, and depending on the payment method chosen, you are assigned one or another supplier". the price jumped by approximately 30 Euros when i changed the drop off to 30 minutes later.
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