Can't go wrong with that. We do apologize for taking all this time to process the refund. rue21 is known for their trendy apparel and accessories that are highly affordable, but are inexpensive rue21 perfumes and colognes any good? Asked FragranceX for a refund and was told there would be a $34-35 charge. This was really frustrating for me because I am the one paying for the gift and I don't want my daughter-in-law to see how much I spent. However, the site was down and we were unable to. You have to also consider the fact that this company is maintaining one, at most two warehouses. They offered me a partial refund, I declined and now they are refusing to refund me. I just wanted the item shipped to her home in South Carolina, while I still live in Orlando. See our partnerships with leading technology companies for unique and value-adding solutions. This website is using a security service to protect itself from online attacks. I was instantly intrigued by their promise of a 15% discount coupon for rebates. According to its website, Turnkey specializes in serving the public sector and utility markets, helping our clients increase trust and transparency through better understanding of their citizens, streamlined processes, advanced technology and employee empowerment.. Have a great day! when you see 75% 1 star ratings, it does give a person reason for concern. I got the package pretty quickly, which is cool, but only to realize that the perfumes inside were a total fake knock-off. Needless to say, I've sent those peeps like a thousand emails trying to get to the bottom of this mess. Plus, their website was easy to navigate and placing the order was a breeze (well, except for the cancellation part). Ordered 4 aramis aftershave balms. FragranceX has been an online discounter since 2001. She said Turnkey can also provide services such as training if city officials believe help is needed. This is my first order with you so I'm excited to see how the product and shipping go. Transition customers to the cloud fast and on budget, supported by Avaya services and features. Categorized as Great, the companys Trustpilot score has decreased some since I last wrote about them. I buy expensive products from the high street and I can say there is no difference in what I purchased from fragranceX. Needless to say, their lack of response left a sour taste in my mouth. Have a great day! I am very satisfied and will definitely be ordering again. See whats next for your full-featured call center. Hey there folks! If I may ask, What is your order number? I thought their selection was great and the prices were really good. Find a cloud thats flexible, secure, and dedicated to your organization. Add or remove agents and adjust your capacity based on demand, ensuring you have the right-sized workforce to meet your customers needs. i would really like to be a customer that could give you a 4 or 5 star rating. Price? Very reluctantly I accepted as I obviously got stung, but even so no returns label. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Ive been fighting this for months. There are a number of companies that exist to create and sell knockoffs of popular designer fragrances. Emailed several times as well no response, worst customer experience ever. If you're looking for a reliable and trustworthy fragrance company, I suggest you look elsewhere too. You all wanted me to call my bank and get a code. So, let me tell you my experience with FragranceX. BBB Business Profiles are subject to change at any time. I can't wait to receive these purchased fragrances, as I can only imagine that it will be very much like reuniting with old friends. Till then. Cloud-based capabilities in the contact center serve as powerful tools for meeting the needs of your customers. They wanted $97.00 for Estee Lauder Cinnabar! However, I did have a bit of a frustrating experience with my most recent order. Just a little something for my Mother for her birthday in August since I already got her a Mother's Day gift, as well as just a little something for myself that will be safe to travel with for my upcoming trip. Beyond traditional voice, you can add digital channels such as chat, email, and social media to allow customers to interact with you how they prefer, creating a more personalized brand experience. Incredibly efficient process with very quick, free shipping. Thank you for your review. My last order went smooth and arrived ahead of schedule. For instance, this Paris for Her eau de parfum was created to look and smell like Coco Chanel Mademoiselle. Hello Mariaan, Do not purchase from this site. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. As a matter of policy, BBB does not endorse any product, service or business. Thank you so much for your 5-star review! This is a business I have cameras in front of the building that shows the driver came inside the building looked around and turned away with the package in his hands. They have been refusing to give me a refund for month. Will you travel outside of Vicksburg this summer? Look at what's new in our worldand how it benefits yours. But if youre still leery, you can always compare the batch code on the fragrance bottle purchased from FragranceX with that on the original companys website to verify authenticity. I can't tell you how many times I've purchased fakes online from top-rated retailers. Outstanding customer service. Share your photos and videos with others to prove the truth of your words. i wasted $150 from my birthday money bye i order 6 perfumes and i'm from austrlia so does anyone know how long would it take for it to arrive. I highly recommend them to anyone looking to make an impression whenever they enter a room. You now ship using a third party delivery ******* that when you contact the to claim the turn you back to the retailer and wash their hands off. I do apologize most likely the carrier is rejecting the address that you provided and we need a new one. At the end of the study, she said, Turnkey will make recommendations for the city to follow. ordered Tiziana Terenzi Casanova from fragrancex.com and i have to say it arrived quicker from the US to the UK than any other package I ordered before locally. Although I have mad love for their products, this kinda puts a damper on everything. Click to reveal This website is using a security service to protect itself from online attacks. Please check your inbox for our email and feel free to reach out to us again if you have any further questions or need assistance. Hello um are u guys serious that they don't give ur orders cause i just placed one on monday and if i don't get it i will go crazy caus the. Still looking for that old samba cologne with metallic exterior, maybe sparkes or something, and it had that tire stack shape. The scent does not even last for fifteen minutes! Overall, though, I still think FragranceX is a great site for finding good deals on perfume. What happens if your order is not delivered after you paid? I was put on hold for a long period of time and on several occasions with no customer service representative assisting. Earn 100 points, and receive 2% off future orders, earn 500 points and get 5% off future orders, and 1000+ points rewards you with 10% off future orders! Love this company and I'm getting ready to put another order in. There are 3 ways to reach FragranceX.com across 3 communication modes: phone, email, web. Interviews, solutions, how-tos, more. window.llvConfig=window.llvConfig||{};window.llvConfig.vimeo={"buttonstyle":"default","playercolour":"#00adef","preroll":"","postroll":"","show_title":false,"overlaytext":"","loadthumbnail":true,"thumbnailquality":"basic","cookies":false,"callback":""}; https://fragranceadvice.com/wp-content/plugins/lazy-load-for-videos/public/js/lazyload-vimeo.js, https://fragranceadvice.com/wp-content/themes/acabado/js/app.max.js, https://fragranceadvice.com/wp-includes/js/comment-reply.min.js, link to Parfums de Marly Review, My 7 Favorite Fragrances, link to rue21 Perfumes and Colognes Reviews, My 7 Favorite Fragrances, BEST PERFUME WEBSITES | WHERE TO BUY PERFUMES ONLINE | PERFUME WEBSITE REVIEW Soki London, difference between aftershave and cologne. Scums, I ordered perfume, paid almost 400$, never received my order. We kindly request customers to inform us promptly if any item presents issues, so we can promptly assist. I figured they were referring to my billing address, but I've had no trouble getting packages delivered to other addresses before. Hope you are well. Companies can ask for reviews via automatic invitations. And you might even find a sticker on the bottle indicating that its a tester. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers. FAQs. FragranceX has a sophisticated authentication process and is able to purchase large quantities of fragrances at lower rates, and then pass the savings on to you. Fortunately this is an inexpensive cologne, unhappy but not as much as if Id bought something expensive. The action you just performed triggered the security solution. I thought to myself, "finally, some progress." No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. These fragrances havent been on the market long enough. You don't even have to contact them for a return order authorization. Feel free to email us at support@fragranceX.com if you would like to give us more information regarding the situation. She informed that she can see the money transaction but couldn't explain to me why my order wasn't shipped. FragranceX Customer Support Rated Extremely Low, Click here to get notifications about new complaints of FragranceX. Espero que est bien. Watch videos by topic or just browse whats new. I had a little trouble at first with the checkout process, Great prices, Good availability, Good Information. There's just something about scent that brings me so much joy! FragranceX.com is a reliable resource for designer and vintage fragrances. Like seriously, I order from them all the time and they can't find me? Well done and keep up the fabulous work. You can email the site owner to let them know you were blocked. Please reach out to our customer support team at support@FragranceX.com, and we'll do our best to find a satisfactory solution. So, I'm not sure why FragranceX even gives you the option to have your package delivered to a different address if they're just going to cancel the order anyway! So beware, contact within 30 days if in receipt of something unsatisfactory,especially if spending a lot of money. Yes, I have a password. So, I had a little hiccup with FragranceX. Overall, consumers seem dissatisfied with the level of service provided by FragranceX, which may make it a risky choice for those seeking to purchase fragrances online. I usually order from this site and I'm gonna be honest with you, my packages came in 5-7 days after ordering them so don't expect Amazon level delivery however, the amount of money you save ordering from FragranceX makes the pickiness of Standard shipping go away. So I am afraid to buy a big bottle and get a bad product. You can contact our customer service staff by emailing [email protected] or calling us at 1-888-557-3738. Fragrancex.com offers free shipping on orders over $35. So far, so good. Oh, and their shipping was pretty quick too. She was very cold and could care less about my dissatisfaction and said that I should have ordered boxed and that I could return the perfume. I recently ordered the Besty Johnson gift box and damn, it smelled amazing. Don't waste your time with a company that can't even respond to a simple email. Yes we are currently now shipping to South Africa. I want my money back I have been a customer for many years and this is enough for me to not buy from you ever again.
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